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PRIVACY POLICY

NeoWell Regenerative Group (regen.neowell.com)
Effective Date: March 18, 2026
Last Updated: March 18, 2026

NeoWell values your privacy and is committed to protecting the personal and medical information of both patients and providers.

 

1. Information We Collect

a. Personal Information

  • Name
     

  • Email
     

  • Phone number
     

  • Address
     

  • Date of birth
     

b. Medical Information (Patients)

  • Health history
     

  • Medications and conditions
     

  • Treatment records
     

  • Photos (with consent)
     

c. Provider Information

  • License details
     

  • Certifications
     

  • Practice information
     

  • Training participation
     

d. Payment Information

  • Processed via secure third-party platforms (Stripe, Aesthetic Record, etc.)
     

  • We do not store full card details
     

e. Website Data

  • IP address
     

  • Device/browser
     

  • Site usage behavior
     

  • Cookies and analytics
     

2. How We Use Information

We use your data to:

  • Deliver treatments and training
     

  • Manage scheduling and communication
     

  • Provide mentorship and clinical resources
     

  • Send updates, offers, or opportunities (with consent)
     

  • Improve services and user experience
     

  • Maintain compliance with legal and medical regulations
     

3. Marketing & Communications

With your consent, we may send:

  • Educational content
     

  • Training opportunities
     

  • Promotions or product updates
     

You may opt out anytime via:

  • “Unsubscribe” link
     

  • Replying “STOP” to texts
     

4. Media & Content Consent

With signed consent, we may use images/video for:

  • Training
     

  • Marketing
     

  • Education
     

You may revoke consent in writing (non-retroactive).

5. Data Protection

We implement:

  • HIPAA-compliant systems (where applicable)
     

  • Secure encryption
     

  • Restricted data access
     

  • Staff privacy training
     

6. Sharing Information

We do not sell data.

We may share information with:

  • Providers involved in care
     

  • Service platforms (EMR, payments, CRM)
     

  • Labs/pharmacies (if applicable)
     

  • Legal authorities when required
     

 

7. Cookies & Analytics

Used to:

  • Improve performance
     

  • Track engagement
     

  • Optimize user experience
     

You may disable cookies in browser settings.

 

8. Your Rights

You may:

  • Access your data
     

  • Request corrections
     

  • Request deletion (when legally allowed)
     

  • Obtain medical records
     

  • Withdraw marketing consent
     

9. Data Retention

  • Medical records: minimum 7 years (or as required)
     

  • Provider/training data: retained as needed
     

  • Marketing data: until unsubscribed
     

10. Third-Party Links

We are not responsible for external site privacy practices.

11. Children’s Privacy

We do not knowingly collect data from children under 18.

12. Policy Updates

Updates will be posted with a revised effective date.

13. Contact

NeoWell Regenerative Group
8200 Preston Rd #100
Plano, TX 75024
info@neowell.com

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